Privacy Policy

This Privacy Policy governs the manner in which Koala Airlines Pty Ltd. (“the company”) collects, uses, maintains and discloses information collected from users (each, a “customer”) of the company. This Privacy Policy applies to the company and all services offered by the company.

Personal identification information

We may collect personal identification information from customers in a variety of ways, including, but not limited to, when customers contact the company, make an inquiry, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available at our company.

Customers may visit publicly available online resources anonymously. We will collect personal identification information from customers only if they voluntarily submit such information to us.

Customers can refuse to supply personal identification information but doing so may prevent them from engaging in certain company related activities or services.

How we use collected information

The company may collect and use customers personal identification information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience
    We may use information in the aggregate to understand how our customers as a group use the services and resources provided by our company.
  • To send periodic emails
    We may use customer email addresses to send email newsletters, customer information and updates pertaining to their inquiring or interest in the company. Customer email addresses may also be used to respond to customer inquiries, questions, or other requests.

Sharing your personal information

We do not sell, trade, or rent customer personal identification information to others.

Third party websites

Customers may find advertising or other content that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our company.

In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites which have a link to our company, is subject to that website’s own terms and policies.

Changes to this Privacy Policy

The company has the discretion to update this Privacy Policy at any time. We encourage customers to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By using online resources published by the company, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not submit your details to the company. Your continued engagement with the company following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.